It is PA/PS's duty to connect in-coming & outgoing calls with the boss. PA/PS should directly connect the junior officers with the boss whereas senior officer's PA. For this purpose, PA/PS should maintain a latest seniiority list of all the officers of the department. If a PA receives a call from an officer who does not belong to his / her department, he/she should get all the information like name, designation, name office and telephone number etc. before connecting the call with the boss.
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