At the end of every month, PTCL/NTC issues telephone bills to the consumers with the instruction to pay with the due date. Consumers failing to pay their telelphone bills till due date, are charged extra charges. Therefore, it is the duty of a PA/PS to make sure that the Accounts Branch is paying the bill regularly within the due date. In case of unnecessary extra charges, a complaint should be registered requesting to rectify the telephone bill. PA/PS may also maintain the record of the duplicate copies of the paid bills. Due to some reason, if telephone bill is not recieved for one or two months, an application should be submitted for the issuance of a duplicate bill to avoid disconnection.
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