In addition to an uptodate Telephone Directory, a PA/PS should maintain a latest list containing telephone numbers of the head office, all the sister offices, sub offices, concerned ministries and those departments where the officers of his/her department are posted on deuputation. The list should contain all the details like Name of Office, Name of the Officer, Designation, Official & Residential Telephone No. etc. Apart from the above list, PA/PS should also maintain an index containing telephone nos. of boss's family members, relatives and friends. PA/PS should also has a list containing telephone nos of Fire Brigades, Electricity/Water Complaints, nearest Police Stations, etc. to cope with the emergent requirements. Frequently, used telephone nos. should be underlined and placed under the front table glass so that PA/PS can easily locate them.
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